Privacy Policy

Overview

Variant Training Lab (“Variant,” “we,” “us,” or “our”) provides training, physical therapy, recovery, and related wellness services in Santa Barbara, California, and operates the website varianttraininglab.com. This policy explains what personal information we collect, how we use it, and the privacy rights of California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”).

It applies to information we collect through our website, our app, our facility, and our services. It does not apply to information covered by the separate terms described in the next section.

Information Covered by Separate Terms

Some clinical and equipment-based services are governed by terms in addition to this policy.

Physical therapy and clinical care. Medical records created by licensed healthcare providers are protected under HIPAA and the California Confidentiality of Medical Information Act and are handled under our separate Notice of Privacy Practices, not under this policy.

Testing and assessment equipment. Certain performance and diagnostic equipment requires you to accept separate terms and conditions before use. Information gathered through that equipment is governed by those terms in addition to this policy.

Information We Collect

We collect the following categories of personal information, mostly directly from you and from your use of our services.

• Contact and identity
  Name, email, phone, mailing address, IP address
• Account and billing
  Membership details, payment information, emergency contact
• Service activity
  Sessions and classes booked, visit history, website and app usage
• Health and training (sensitive)
  Goals and limitations, injury and rehabilitation notes, assessment and performance results, body measurements, nutrition information
• Insights
  Personalized programming and progress recommendations based on the above

Your health and training information is “sensitive personal information” under the CCPA. We use it only to deliver and improve the services you ask for, such as building your programming, guiding your recovery, and tracking your progress. We never use it to profile you for unrelated purposes, and we never sell or share it.

How We Use Your Information

We use personal information to:

• —Provide and personalize your training, physical therapy, recovery, and membership.
• —Onboard you, run assessments, and design your programming.
• —Schedule sessions and manage your account and payments.
• —Communicate with you about appointments, services, and your questions.
• —Operate, secure, and improve our website and app.
• —Meet legal obligations and protect the safety of our members and staff.
• —Feature your testimonial, photo, or video in marketing, only with your separate consent.

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done either in the past 12 months.

We disclose information only to service providers who help us run the business, such as our hosting, scheduling, membership, payment, and communications providers. They are contractually limited to using your information only to perform services for us. We may also disclose information when the law requires it, to protect rights and safety, or in connection with a business sale or transfer.

How Long We Keep It

We keep each type of information only as long as needed to provide your services, maintain your membership history, and meet our legal, tax, and recordkeeping obligations. When it is no longer needed, we delete or de-identify it. Clinical records are kept for the period required by California licensure rules.

Your Privacy Rights

If you are a California resident, you have the right to:

• —Know and access the personal information we have collected about you.
• —Delete personal information we collected from you, subject to legal exceptions.
• —Correct inaccurate personal information we hold about you.
• —Limit the use of your sensitive information. We already limit ours to providing your services.
• —Opt out of the sale or sharing of your information. We do not sell or share, so there is nothing to opt out of.
• —Be free from discrimination for exercising any of these rights.

How to Exercise Your Rights

Contact us by email at info@varianttraininglab.com, by phone at (805) 837-8475, or by mail at the address above. We will verify your identity before responding, usually by confirming details we already have. An authorized agent may submit a request with proof of authorization. We respond within 45 days and will let you know if we need a short extension.

Opt-Out Preference Signals

Some browsers send a Global Privacy Control signal. Because we do not sell or share personal information, there is nothing for the signal to stop. If our practices ever change, we will honor a valid signal for that browser or device.

Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings.

Children

Our services are for adults, and for minors only with a parent or guardian involved. We do not knowingly collect information online from children under 13 without parental consent, and we never sell or share a minor’s information.

Security

We use reasonable physical, technical, and administrative safeguards to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. We will revise the date above when we do, and your continued use of our services means you accept the updated policy.

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